Unpack, Measure, Upgrade, Repeat.
The Drag Report is how we materialize the impact of our strategies. It helps us show you every friction point, in your system and gives you peace-of-mind that our work is working.
It’s the thing that we use to take your operations from baseline to best-in-class.
The auto industry uses an OBD Scanner to find the errors in a car’s systems and a dynamometer (“dyno”) to measure its horsepower. Without these tools, it’s difficult to diagnose issues or measure improvement. That’s what The Drag Report does for us. and it's the thing that separates us from the other shops. We use it to find the points of friction in your business and to measure the drag before and after our work. That way, the changes we make show up in numbers you can see and feel.
We evaluate your entire business across 10 categories.
Drag doesn't live in one place. It hides in the handoffs, the half-owned processes, the tools that cause more headache than peace of mind. So we use these categories across your business to find every single friction point, not the three you see. This is how we know we’re making the upgrades that move the needle.
We look for all the opportunities to recover time.
Whether it’s time spent on rework, waiting, coordination, or low-value execution, we’ll keep a log of hours (by department) that can be optimized for higher value work.
Rework Hours
Time lost doing work again.
Waiting Hours
Time lost because work is blocked.
Coordination Hours
Time lost managing around confusion.
Low-Value Hours
Time spent on automatable, low-value execution work.
Drag has a price.
We calculate it.
The drag shows up in four places: the people you have to replace, the clients you quietly lose, the contractors you didn’t plan on hiring, and the margin you never see. Add them up and the number is higher than most expect. That's money you spend but don’t have a purchase you can feel.
The Drag Report is our diagnostics tool.
It summarizes all of our learnings and data into a comprehensive report that we use to bring upgrades and solutions that have big impact. And it’s the same tool that we use to measure that impact so you see the ROI.